You may not use the Services to violate any law or regulation. In particular, you may not violate laws prohibiting: copyright, patent, trademark or trade secret infringement, misuse or misappropriation; distribution of child pornography, child erotica, non-consensual sex acts or beastiality; illegal gambling; defamation, harassment or libel; false advertising; slander or transmission of malicious code or to gain access to other networks. Further, you may not use the Services in connection with any content that we reasonably believe: promotes, incites or threatens violence; contains harassing content or hate speech; is defamatory or violates a person’s privacy; infringes on another person’s copyright, trade or service mark, patent or other property right; constitutes illegal arms trafficking; or, is likely to result in retaliation against WP Engine’s system, network or employees, including behavior that results in a server being the target of a denial of service attack.
If you use the Services to transmit email, you must do so responsibly. Sending or promoting SPAM using the Services is prohibited and will result in immediate termination of your account. We consider SPAM to be the transmission of any email messages that are in violation of the most recent regulations issued by the Federal Trade Commission implementing the CAN-SPAM Act or, if you are sending emails to non-domestic end users, any foreign equivalent thereof. In addition and at our discretion, we may place limits on the number of outbound messages you send if our review of your account indicates that you are jeopardizing our network stability. Without limiting any other rights we may have, the parties agree that should you breach this section by sending SPAM it would be difficult to determine actual damages. Accordingly, a $500 charge per violation will be assessed as a reasonable estimate of the damages that would accrue if a breach occurred in the future. The parties further agree that such $500 would not act as a penalty.
You may not overburden the Services. You may not place excessive burdens on our, or the providers of Third Party Services’, CPUs, servers or other resources or interfere with the services we provide to other customers. You may not use excessive bandwidth or data transfer. If your Services are unmetered, and your use of them exceeds the use of the Services by similarly situated customers, we may offer to move you to a metered plan. If you refuse to move to a metered plan, we may place restrictions on your use of the Services until your use corresponds with that of similarly situated customers. If the Order sets out an amount of data transfer or number of visitors, you agree not to exceed this amount. If you do, and we choose not to limit your use of the Services, your data transfer or visitors over the contracted amount will be billed at our then-current rate.
You must know some service are forbidden on our platform, here is the list:
Our platform does not allow any attack, if customers services facing ddos attack
First time: Stop external network for 24 hours (null)
Second time: Stop external network for 72 hours (null)
Third time: Stop external network for 7 days (null)
After third time: Terminate all service without notice/refund
Currently, we allow customers transfer their service to another user.
Each time you transfer service, you will be charged for 5 USD Admission FEE.
You must process all invoices in advance by canceling services or making payments.
In order to start the transfer, you need to submit a ticket.
Custom services cannot be transferred.
IP address is valuable for us.
If you purchase dynamic IP product, you must know you can change IP 3 times pre week or 10 times pre month (based on the first exhaustion).
If you want change IP address more frequently than the limit, you must submit a ticket.
If you purchase static IP product, you must know:
You can not change the IP address without fee. Inorder to check if you have the chance to change the IP, you must submit a ticket.
If you purchase shared IP product, you must know:
You can not change the IP address. Shared IP address managed by our system.